FAQ
What's your bulk order minimum quantity?
To get a bulk price, our bulk order requires:
minimum 6 pieces for marble and stone sculptures
minimum 10 pieces for wood sculptures
minimum 6 pieces for bronze, aluminium and resin sculptures
Why do marble blocks, raw gemstones exhibit variations in appearance?
Like all natural stones, marble is a product of intricate geological processes, resulting in a unique blend of minerals, impurities, and patterns. The inherent beauty of marble lies in its individuality, with no two pieces being exactly the same. Variations in color, veining, and overall appearance are a testament to the authenticity of this exquisite material.
Gemstones come in a kaleidoscope of colors, each with its own unique characteristics, making every piece a singular marvel of nature’s artistry. It is important to note that no two gemstones are identical, each bearing its unique hue and pattern. Moreover, no surface of a gemstone reflects its identical inside. Please kindly get in touch for more details.
Invisible cracks and hue variations in natural stones
Natural gemstones can often harbour internal cracks that remain unseen until they are cut open for processing. These hidden fissures, while not visible to the naked eye, are a natural part of the gem's formation. Additionally the colour seen on the surface of the gemstone may differ from its interior hue, revealing the fascinating complexity and unique character that each gem holds within.
What are the limitations in predicting exact patterns during the selection process?
Despite our meticulous selection process, it's important to note that predicting exact patterns in natural marble is challenging. Variations are a normal and beautiful aspect of working with natural materials. We prioritize transparency about these limitations to manage expectations and to facilitate a collaborative and informed decision-making process.
Can I expect the inside of the marble to match its exterior appearance?
While the exterior of a marble block provides a visual preview, it may not precisely mirror the internal characteristics. Clients are encouraged to actively participate in the selection, allowing them to choose specific pieces that align with their preferences.
How can I make the payment?
60% of the quoted project creation cost as a deposit required to commence work; full payment upfront for projects totaling $3500 or less.
Remaining 40% balance due upon Client’s final approval before international shipping.
Domestic and international shipping costs paid in full before initiating international shipping.
Is a physical sample requested to get a quotation and make the sculpture?
No, no physical sculpture sample is needed. what we need is a 3D scanned file in stl. or obj. format, sometimes a vector file will be OK.
Do you have minimum quantities for your orders?
No minimum quantity is required. We provide machining services in small series as well — you can even order just one piece.
Can I actively participate in selecting the marble for my project?
Absolutely! We believe in involving our clients in the decision-making process. You are welcome to view and select the specific marble blocks for your project. This hands-on approach allows you to appreciate the unique qualities of each piece and ensures your satisfaction with the final result.
Payment methods:
Panamarte preferred payment methods:
Direct bank transfer to USD or EUR accounts; E-transfer with invoice number as reference.
Non-Cancellation and Refund & Non-Return Policy:
Due to the personalized nature of our work, we have designed the following refund policy to ensure transparency and fairness in our client relationships.
Cancellation Before Work Commences: If you decide to cancel your order after we have received your written confirmation to commence the project, which can be in the form of a payment of the deposit or full payment (whichever is applicable) or written email, you are eligible for a 50% refund of your deposit or 50% refund of full payment (whichever is applicable).
Cancellation After Work Commences: Once we have started working on your sculpture, due to materials and labor costs incurred, cancellations are not eligible for deposit or full payment (whichever is applicable) refunds.
Pre-Shipment Inspection: Panamarte conducts a detailed inspection of each artwork prior to shipment, documenting this process through high-definition videos and photographs that are shared with the client for final review.
Final Approval and No Return Policy:
1). Final approval must be provided as written confirmation, which can be delivered via email. The confirmation must explicitly state that the Client has reviewed and approved all final photographs or videos of the artwork and agrees that it meets the agreed-upon specifications.
2). Once the client approves the final pictures and videos, the production process is considered completed. We will then proceed to packing stage. No further changes to the products will be made. No returns will be accepted.
Storage and Handling
Storage fees apply for goods stored beyond 2 weeks from completion.
Can you machine complex parts?
Our specialty is the machining of non-standard items. We can manufacture almost anything on one of our 4- and 5-axis CNC machines.
How can you promise you will not use my picture for other commercial use?
We have strong copyright protection consciousness, if you need, we can sign an NDA.
Warranty and Insurance
Responsibility for Loss or Damage: The Client is responsible for any loss or damage that occurs during shipping unless insurance is purchased. If insurance is opted for, the artwork is insured for its declared value (not exceeding the declared amount) against loss or damage during transit.
Insurance: Clients are encouraged to opt for insurance to protect against potential transit damage. The insurance fee is based on the declared value of the shipment and must be arranged at the time of final payment before shipping.
Handling Claims for Loss or Damage:
1). In the unlikely event of visible external damage upon delivery, the Client must note the damage on the delivery slip at the time of receipt.
2). Claims for loss or damage must be submitted within 3 days of receiving the parcel. The claim must include detailed photographs of the damage and a copy of the delivery slip noting the damage.
3). Upon receipt of the claim and supporting documentation, Panamarte will assist the Client in filing a claim with the insurance company to resolve the issue promptly.
Rights to Documentation and Use
Panamarte reserves the right to document the production process and the finished product for the purpose of demonstrating progress and quality to the Client.
Panamarte agrees not to publish any documentation of the production process or finished product on its website or share it with other clients without the explicit written consent of the Client.
Shipping to US, UK, CA, AU, Western Europe
Small order by Air Estimate: 7 to 15 business days by express door to door, the price does not include the sculpture itself and excludes all taxes and duties.
Bulk Order DDP door to door: By Sea or rail freight. Panamarte offers customs clearance and documentation assistance at an additional charge. We will send the goods to your door and pay all costs including customs taxes. You won't need to do anything.
Bulk Order CIF Price Term: By Sea or Rail(Europe) freight. We will send the goods to your main port of your country and pay all costs until the seaport, you will need to pick up the goods from customs, do the customs clearance and pay all local costs.
Customs and Fees: The Client is responsible for all shipping and customs fees. Panamarte offers assistance with customs clearance and documentation at an additional charge.
From other countries: For actual freight, please contact us for consultation.
International transportation insurance upon request.